Return & Refund Policy

Last Updated: April 1, 2026

Thank you for shopping with AURA. We want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return or refund under the terms below.

1. Return Period

You may return items within 7 days from the date of delivery.

2. Eligibility for Returns

To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• The item must be in the original packaging
• Proof of purchase (invoice or receipt) is required

3. Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products
• Items on sale or clearance
• Used or damaged items (not due to our fault)

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5-7 business days to your original method of payment.

5. Exchange Policy

We only replace items if they are defective or damaged. If you need an exchange, please contact us.

6. Shipping Costs

Customers are responsible for return shipping costs unless the product received is damaged or incorrect.

7. Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with proper proof (images/videos).

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Phone: 7880074008